Guaranteed arrangement | STO Garant

The essentials of our guarantee and travel terms

The combination of travel services offered to you constitutes a travel package within the meaning of the Package Travel Directive (EU) 2015/2302. This means that you are entitled to make claims under all EU legislation applying to travel packages.

In order to meet its statutory obligation to provide a guarantee, Africa Cycling VOF (Africa Cycling hereafter) uses STO Garant for all travel packages. STO Garant is a recognized guarantee scheme. It consists of an escrow account in which your payment is held until your trip has come to an end. As the traveler, you do not pay Africa Cycling but instead pay the booking sum into the escrow account belonging to Stichting Derdengelden Certo Escrow, a payment service provider registered with the Dutch Central Bank (DNB) and the Dutch Authority for the Financial Markets (AFM). Stichting Derdengelden Certo Escrow processes all payments on behalf of STO Garant.

The booking payment is released to Africa Cycling by the escrow account the day after your trip has come to an end. If AC files for bankruptcy or is granted a suspension of payments before your trip comes to an end, the booking sum will be released to Stichting Take Over (STO). Depending on the situation, STO will then ensure that the booking sum is refunded to you, that you are able to continue on your trip, or that you are able to travel to the final destination on your journey.

Africa Cycling has therefore protected itself against insolvency through STO Garant. If services are not provided by Africa Cycling due to insolvency, travelers can contact STO Garant, which has its offices at Torenallee 20, 5617 BC Eindhoven, Netherlands, by sending an email to [email protected] or by calling +31 (0)85 13 02 943.

Procedure

You will receive an email from STO Garant ([email protected]) containing information about how you can pay for your booking. The full booking sum must be paid into the escrow account before the trip commences. This applies to all bookings.

Payment terms

  • A deposit is applicable to every booking. The deposit is 20% of the total amount of the travel package and must be paid immediately after receipt of the invoice.
  • Six weeks before the start date of the trip a reminder to pay the remaining amount will be sent to you. Payment has to be received on the escrow account of Certo Escrow 35 days before the tour commences.

Cancellation of the journey by the traveler

Cancellation of the trip by the traveler must immediately be made known to Africa Cycling by telephone. In addition, the cancellation must be confirmed in writing by email and/or mail to Africa Cycling by the traveler.

If you cancel a trip, there are the following costs:

  • Cancellation up to 28 days before the travel date: 20% of the travel sum.
  • Cancellation from 28 days before the travel date: 100% of the travel sum.

Charges may occur in case you wish to change your booking.

Cancellation by Africa Cycling

Depending on the conditions for minimum participation, the trip can be canceled by Africa Cycling. For our journeys, a minimum number of participants of 4 applies for the final continuation of the journey. In principle Africa Cycling always strives not to cancel the trip. Africa Cycling can be forced to cancel a trip if there are circumstances that may affect the quality, performance or safety during the trip. In the event of cancellation of a trip, Africa Cycling undertakes to inform the traveler immediately with a motivation. If in the event of cancellation due to compelling circumstances, Africa Cycling offers the traveler a suitable alternative and the traveler does not accept this offer, the traveler is entitled to a refund or remission of the travel sum, or if the trip has already been partially received, from a proportionate part.

Insurance and liability waiver

Participants in Africa Bike tours carry risks for their own account. They must be insured for their journey. We strongly recommend cancellation and travel insurance with good coverage.

PDF for complete Africa Cycling terms:

 Click for complete terms Dutch version.

 Click for complete terms English version.

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